Like many organisations, you have probably set about achieving excellent customer experience as a one of your key strategic directions or priorities. That is fantastic because we all know that happy customers recommend to others, which contributes to increased popularity, an enhanced reputation, a more positive workplace and a healthier bottom line. While we have … Continued

If you could observe your meetings and conversations at work and just listen from the outside. What would you hear? What would your customers think if they could listen in on your internal conversations? Are there common words and consistent phrases that are popping up regularly and then repeated back by others?  And it’s not … Continued